Shopping Policy

Shopping Policy

1. Introduction

Welcome to StabilitasTrade. This Shopping Policy outlines the terms and conditions for purchasing services and products through our website. By making a purchase, you agree to the following terms. Please read them carefully before proceeding with any transaction.

2. Products and Services

StabilitasTrade offers a variety of trade-related services and products, including but not limited to:

  • Freight Trading (Freight Forward Agreements – FFA)
  • Charter Party Agreements
  • Voyage Charter
  • Time Charter
  • Contract of Affreightment (COA)
  • Commodity Trading Services
  • Consulting and Risk Management
  • Additional shipping and trade-related services

All products and services are described on the website in as much detail as possible. However, StabilitasTrade does not guarantee that descriptions are error-free, complete, or current at all times. We reserve the right to update and modify our offerings without prior notice.

3. Pricing

  • All prices for our services and products are displayed in [Currency] and are subject to change without notice.
  • The prices listed on the website do not include applicable taxes, fees, shipping, or other charges unless stated otherwise. You will be informed of any additional charges during the checkout process.
  • In the case of services that involve customization, shipping arrangements, or extended consultation, additional charges may apply. These charges will be discussed and agreed upon before proceeding with the transaction.

4. Payment Methods

StabilitasTrade accepts the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, etc.)
  • Bank Transfers
  • Cryptocurrency (if applicable)
  • Payment Gateways such as PayPal, Stripe, etc.

For larger transactions, especially for trade services, payments may be made via bank transfer or other methods approved by StabilitasTrade. Payment terms for custom contracts or service agreements will be detailed in the contract provided.

5. Order Process

To place an order, follow these steps:

  • Select the desired product or service from our online catalog.
  • Add the product/service to your shopping cart.
  • Review the cart and proceed to checkout.
  • Enter all necessary details, including payment and shipping information.
  • Review your order summary and finalize the purchase by clicking the “Confirm Order” button.

Once your order has been successfully placed, you will receive a confirmation email with the details of your order and payment information.

6. Shipping and Delivery

  • For Physical Products: If StabilitasTrade offers physical products related to commodities or trade services, shipping details, including expected delivery timeframes and associated costs, will be provided during checkout. We strive to deliver goods as quickly as possible, but delivery times may vary depending on location, shipping method, and product availability.

  • For Digital Products and Services: Digital services and products, such as consultancy, risk assessments, or contracts, will be delivered via electronic means, typically through email or online platforms, following the confirmation of payment.

7. Refunds and Cancellations

Refund Policy

  • For Services: StabilitasTrade provides specialized, often custom, trade-related services. Therefore, all sales are final, and services are non-refundable once execution begins unless otherwise specified in the service agreement.
  • For Products: If physical products are offered, refunds may be available for unopened and unused items returned within 30 days of purchase. Customers must notify us of their intent to return a product, and items must be shipped back at the customer’s expense in original condition.

Cancellations

  • For Services: Orders for services can be canceled within 24 hours of purchase. After this window, cancellation requests will be considered on a case-by-case basis depending on the progress of the service.
  • For Products: Orders for physical products can be canceled if the cancellation request is made before the item has been shipped. If the item has already been shipped, the customer will need to follow the return process outlined above.

8. Order Modifications

If you need to modify an order (change of address, correction of details, etc.), please contact our customer support team as soon as possible. We will do our best to accommodate changes, but modifications cannot be guaranteed if the order has already been processed or shipped.

9. International Orders

StabilitasTrade may offer international shipping for physical products. Please note that:

  • Shipping costs for international orders may be higher and will be calculated during checkout.
  • The client is responsible for any import duties, taxes, or customs fees that may apply upon the goods’ arrival in their country.
  • International shipping times may vary depending on the destination and any potential customs processing delays.

10. Dispute Resolution

In the unlikely event of a dispute regarding a purchase or transaction, StabilitasTrade is committed to resolving the matter efficiently. Please contact us at [Contact Information] with details of your issue. We will investigate and respond within a reasonable timeframe.

If the issue cannot be resolved through informal negotiation, it may be escalated to a formal dispute resolution process as per the applicable terms set forth in our Terms and Conditions.

11. Changes to the Shopping Policy

StabilitasTrade reserves the right to modify this Shopping Policy at any time. Any changes will be posted on our website and will apply to future orders placed after the changes are published. We encourage you to review this policy regularly to stay informed about our shopping practices.